These policies apply to all services provided by JNS Nexion Enterprise (SSM 202603112624 / LA0088924-U), including setup engagements and monthly subscriptions paid online.
LAST UPDATED · 10 OCTOBER 2026
01
Refund & Cancellation Policy
1. Setup engagement fee
Setup work is paid in milestones as stated in your quotation.
If you cancel within 7 days of paying the deposit and work has not started, the deposit is refunded in full.
Once work has started, milestones that have been delivered and accepted are non-refundable.
If you cancel mid-milestone, we refund the unused portion of that milestone, based on the work completed up to the cancellation date.
2. Monthly subscription
Subscriptions are billed monthly in advance.
You may cancel at any time with 30 days' written notice. The service stays active until the end of the paid period.
Fees for a billing month that has already started are not refunded, and partial months are not pro-rated.
3. Duplicate or incorrect charges
Any duplicate payment or amount charged in error is refunded in full.
4. How to request a refund
Email info@jnsnexion.com.my with your invoice number, the payment date and the reason for the request. We acknowledge requests within 2 business days and give a decision within 7 business days.
5. Refund method and timing
Approved refunds are returned to the original payment method. Depending on your bank or card issuer, the money may take 7 to 14 business days to reach your account.
02
Service Delivery Policy
All services are delivered digitally. No physical goods are shipped.
Setup work starts once the deposit is received. The delivery timeline and milestones are stated in the quotation you approve.
Each finished system is handed over through secure web access, with login credentials sent to your registered email.
The monthly subscription (hosting, maintenance, security updates and support) starts on the go-live date.
Support requests are answered within 1 business day, Monday to Friday, 9:00 am to 6:00 pm (MYT), excluding public holidays.
03
Terms & Conditions
1. Quotations
The scope, price and timeline for each engagement are set out in a written quotation. Quotations are valid for 30 days. Work outside the agreed scope is quoted separately.
2. Pricing and payment
All prices are in Malaysian Ringgit (RM). Payment is made online through our payment provider or by bank transfer. Invoices are due within 14 days unless the quotation states otherwise.
3. Ownership
You own your business data. JNS Nexion Enterprise keeps ownership of its underlying software and reusable components, and grants you a licence to use them for as long as your subscription is active.
4. Suspension
If a subscription payment is more than 14 days overdue, we may suspend access after giving written notice. Access is restored once the payment is received.
5. Liability
Our total liability under any engagement is limited to the fees you paid in the 3 months before the claim.
6. Governing law
These terms are governed by the laws of Malaysia.
04
Privacy Policy
We handle personal data in line with the Personal Data Protection Act 2010 (PDPA).
What we collect: your name, company name, email, phone number and billing details, plus anything you send us through the enquiry form.
Why: to reply to enquiries, prepare quotations, deliver and support services, and issue invoices.
Who we share it with: our payment provider (to process payments) and our hosting provider (to run your system). We do not sell personal data.
Payment cards: card details are entered on the payment provider's secure page. We do not see or store them.
Retention: we keep data for as long as you are a client, and then for as long as tax and accounting law requires.
Your rights: you can ask to see, correct or delete your personal data by emailing info@jnsnexion.com.my.